Clearer communication
before the
appointment.
Multilingual patient communication grounded in institution-approved information, with a clear route to human support. Explore our approach to an institution-specific solution.
Two separate spaces.
Clear responsibilities.
Fertivoya’s individual information and preparation space is designed separately from communication on an institution’s own channels. Individual preparation is not transferred into a shared patient pool.
Approved information
FAQs, opening hours and process information approved by the institution’s content owners.
A route to human support
A clear handoff to the responsible team for uncertain, sensitive or out-of-scope questions.
Institution-specific communication
Flows designed for the institution’s channels, contact hours and language needs.
Define the scope.
Then measure.
A framework for defining the communication flow, content ownership and handoff to a human team before live use.
Pilot framework · PDF ↓Scenarios and content
Define frequent questions, supported languages, out-of-scope topics and content approval owners.
Testing with fictional cases
Test clarity, consistency with sources and human handoff without real patient data or voice recordings.
A controlled live pilot
Consider as a separate decision after data processing, authorisation and clinical approval processes are ready.
What we ask of the institution
- A content approval owner and a human support contact
- Approved FAQs and operating hours
- Priority languages and fictional test scenarios
At the end of the pilot
A scope and content matrix, example communication flows, evaluation findings and a proceed / revise decision note.
Acceptance criteria to agree at the outset: consistency with approved sources, clear language and correct handoff to human support.
A pilot conversation
Turn your institution’s needs into a short draft. It opens in your own email application so you can review it before sending.
feray@medqiva.comThis form does not record an application or send email automatically. Do not include patient information.
This page describes the planned solution. It does not provide an active hospital integration or a working appointment booking service.